Contact US
Contact Us - Tinch Jewels
Get in Touch with Us
At Tinch Jewels, we're here to help you with all your jewelry needs. Whether you have questions about our products, need assistance with your order, or require support with exchanges and returns, our dedicated customer service team is ready to assist you.
Customer Service
Primary Contact Information
Email: hello@tinch.co.in
WhatsApp: +91 7718829472
Phone: +91 7718829472
Business Hours
Monday to Sunday: 11:00 AM to 7:00 PM IST
Response Time: Within 24 hours for all inquiries
Contact Information by Department
General Inquiries & Product Information
Email: hello@tinch.co.in
WhatsApp: +91 7718829472
Best for: Product questions, catalog requests, general information
Order Support & Tracking
Email: hello@tinch.co.in
WhatsApp: +91 7718829472
Best for: Order status, delivery updates, modification requests
Returns & Exchanges
Email: hello@tinch.co.in
WhatsApp: +91 7718829472
Best for: Return requests, exchange inquiries, refund status
Payment & EMI Support
Email: hello@tinch.co.in
WhatsApp: +91 7718829472
Best for: Payment issues, EMI queries, billing questions
Custom Jewelry & Design Consultation
Email: hello@tinch.co.in
WhatsApp: +91 7718829472
Best for: Custom designs, personalization requests, design consultations
Business Address
Tinch Jewels
[301, 3rd Floor, Solitare Business Centre, Market road, Gulmohar Road, Borivali west]
[Mumbai, maharashtra - 400091]
India
What to Include When You Contact Us
To help us serve you better, please include the following information in your inquiry:
For Order-Related Queries:
• Your order number
• Date of purchase
• Product name or SKU
• Registered email address
• Contact phone number
For Product Inquiries:
• Product name or image
• Specific questions or requirements
• Preferred contact method
• Best time to reach you
For Returns & Exchanges:
• Order number and date
• Product details
• Reason for return/exchange
• Clear photos of the product and packaging
• Original invoice and certificate information
Frequently Asked Questions
How can I track my order?
You will receive a tracking number via email and SMS once your order is shipped. You can also WhatsApp us with your order number for real-time updates.
What are your payment options?
We accept all major credit cards, debit cards, UPI, net banking, and offer EMI options through Razorpay. Partial Cash on delivery is available for select locations.
Do you offer custom jewelry design?
Yes! We specialize in custom jewelry design. Contact us with your requirements, and our design team will work with you to create your perfect piece.
How long does delivery take?
Standard delivery takes 5-7 business days within India. International delivery takes 10-15 business days. Express shipping options are available.
What if I'm not satisfied with my purchase?
We offer a 48-hour return policy and lifetime exchange policy. Contact us immediately if you have any concerns about your purchase.
Connect With Us on Social Media
Stay updated with our latest collections, offers, and jewelry care tips:
Instagram: Click here.
Facebook: Click here.
Pinterest: Click here.
WhatsApp: Click here.
LinkedIn: Click here.
Threads: Click here.
Visit Our Showroom
By Appointment Only
For a personalized jewelry experience, schedule an appointment to visit our showroom. Our experts will help you explore our collections and assist with custom design consultations.
To Schedule: Contact us via WhatsApp at +91 7718829472 or email hello@tinch.co.in
Services Available:
• Personal consultation
• Custom design discussion
• Product trial and fitting
• Jewelry care guidance
• Certification verification
Emergency Contact
For urgent matters outside business hours:
Emergency WhatsApp: +91 7718829472
Available for: Order delivery issues, payment emergencies, urgent return matters
Please note: Emergency contact is for urgent matters only. Regular inquiries will be addressed during business hours.
Quality Assurance & Certifications
Quality Promise: All our jewelry comes with proper certification and quality assurance. We are committed to transparency and customer satisfaction.
Certifications Available:
• Diamond certification (GIA/IGI/SGL/GII standards)
• Gold purity certificates ( HUID Hallmarking )
• Gemstone authenticity certificates
Legal & Compliance
Consumer Grievances: For any unresolved complaints, you may reach out to the Consumer Disputes Redressal Forum as per the Consumer Protection Act, 2019.
Privacy: Your personal information is protected under our Privacy Policy. We never share customer data with unauthorized parties.
Compliance: Tinch Jewels operates in full compliance with Indian e-commerce regulations, GST requirements, and consumer protection laws.
Partnership & Business Inquiries
Wholesale Inquiries: hello@tinch.co.in
Influencer Collaborations: hello@tinch.co.in
Media & Press: hello@tinch.co.in
Supplier Partnerships: hello@tinch.co.in
Feedback & Suggestions
Your feedback helps us improve our services. Share your experience, suggestions, or testimonials:
Email: hello@tinch.co.in
Review Platforms: Google Reviews
WhatsApp: +91 7718829472
We Value Your Trust
At Tinch Jewels, every customer is special to us. We're committed to providing exceptional service, quality products, and a seamless shopping experience. Thank you for choosing Tinch Jewels for your precious jewelry needs.
Quick Response Guarantee: We respond to all inquiries within 24 hours during business days.
For the fastest response, we recommend using WhatsApp at +91 7718829472