CANCELLATION POLICY

CANCELLATION POLICY - TINCH JEWELS

At Tinch Jewels, we understand that sometimes you may need to cancel your order. Our cancellation policy is designed to be fair and transparent while accommodating the unique nature of jewelry craftsmanship.

Cancellation by Customer

Before Shipping - Full Refund Available

Eligible for 100% Refund:

  • Orders can be cancelled for a full refund before the item is shipped
  • Check order status through the "Track Order" feature on our website
  • No cancellation charges applied for pre-shipping cancellations

How to Cancel:

  1. Check Status: Verify order status on tinch.co.in using your order number
  2. Contact Us: Email hello@tinch.co.in or WhatsApp +91 7718829472
  3. Provide Details: Share order number and cancellation reason
  4. Confirmation: Receive cancellation confirmation within 24 hours

Refund Process:

  • Timeline: 7-12 business days from cancellation confirmation
  • Method: Refund processed to original payment method
  • Notification: Email and SMS confirmation sent upon processing

After Shipping - Return Process

Post-Shipping Cancellations:

  • Orders shipped cannot be cancelled directly
  • Request will be processed as a return following our return policy
  • Standard return procedures and timelines apply
  • Shipping charges (forward and reverse) will be deducted from refund

Custom and Personalized Orders

Special Cancellation Terms

48-Hour Window:

  • Custom-designed jewelry: Cannot be cancelled after 48 hours of order confirmation
  • Engraved items: No cancellation once engraving process begins
  • Bespoke pieces: Non-cancellable once customization specifications are confirmed

Personalization Process:

  1. Order Confirmation: 48-hour cancellation window begins
  2. Design Approval: Customer confirms custom design specifications
  3. Production Start: Order becomes non-cancellable
  4. Completion: Item shipped as per delivery timeline

Partial Work Compensation:

  • If customization has begun, partial charges may apply
  • Design fees: ₹2,000-₹5,000 depending on complexity
  • Material costs: Actual gold/diamond costs if allocated
  • Customer notification before any charges applied

Cancellation by Tinch Jewels

Company Cancellation Rights

We reserve the right to cancel orders at our sole discretion for the following reasons:

Operational Reasons:

  • Inventory unavailability: Sudden stock depletion
  • Quality issues: Manufacturing defects discovered
  • Logistical constraints: Delivery impossibility to specified location
  • Pricing errors: System errors resulting in incorrect pricing

Security Reasons:

  • Fraud prevention: Suspicious transaction patterns detected
  • Payment issues: Payment gateway failures or bank authorization problems
  • Verification failures: Unable to verify customer identity or address
  • Risk assessment: High-risk transactions flagged by security systems

Regulatory Reasons:

  • Legal compliance: Orders conflicting with applicable laws
  • Restricted areas: Delivery to prohibited or restricted zones
  • Documentation issues: Incomplete or invalid customer documents
  • Age verification: Unable to verify customer eligibility (18+ years)

Company Cancellation Process

Customer Notification:

  • Immediate notification: Email and SMS sent within 24 hours
  • Reason disclosure: Clear explanation provided when possible
  • Refund initiation: Automatic refund process begins
  • Customer support: Available for queries and assistance

Full Refund Guarantee:

  • 100% refund: No deductions for company-initiated cancellations
  • Processing time: 5-10 business days maximum
  • Method: Original payment method used
  • Compensation: Additional gesture of goodwill when applicable

Payment-Specific Cancellation Terms

Credit/Debit Card Orders

  • Instant cancellation: Before payment processing completion
  • Refund timeline: 5-10 business days after cancellation
  • Bank processing: Additional time may be required by issuing bank
  • Statement reflection: May take 1-2 billing cycles

Net Banking/UPI Orders

  • Real-time cancellation: Immediate reversal if within banking hours
  • Refund processing: 3-7 business days for account credit
  • Bank holidays: Additional processing time during holidays
  • Account verification: Same account used for purchase

Cash on Delivery (COD) Orders

  • Easy cancellation: No payment reversal required
  • Before dispatch: Cancel through website or customer service
  • After dispatch: Return process applies with COD charges waived
  • Delivery refusal: Considered as cancellation, no charges applied

Partial COD Orders

  • Online portion: Refunded as per online payment rules
  • Cash portion: No refund processing required
  • Advance payment: Returned to original payment method
  • Processing time: 7-12 business days for online refund

Festive and Promotional Order Cancellations

Special Sale Periods

  • Modified terms: May have specific cancellation conditions
  • Clear disclosure: Terms mentioned at time of purchase
  • Final sale items: Clearly marked as non-cancellable
  • Limited time: Reduced cancellation windows may apply

Gift Orders

  • Recipient consent: Cancellation by gift recipient accepted
  • Purchaser rights: Original buyer can cancel before shipping
  • Gift wrapping: Additional charges may apply for cancellation
  • Delivery date: Special consideration for occasion-specific orders

Bulk and Corporate Orders

Special Handling

  • Minimum quantities: Different cancellation terms may apply
  • Customization involved: Extended non-cancellable periods
  • Contract terms: Specific agreements override standard policy
  • Account management: Dedicated support for resolution

Emergency Cancellations

Urgent Situations

  • Medical emergencies: Compassionate consideration provided
  • Financial hardship: Case-by-case evaluation
  • Force majeure: Natural disasters, emergencies
  • Documentation: Supporting documents may be requested

Cancellation Impact on Future Orders

Account Standing

  • Normal cancellations: No impact on account status
  • Frequent cancellations: May trigger account review
  • Fraud indicators: Enhanced verification for future orders
  • Customer loyalty: Long-term customers receive preferential treatment

Dispute Resolution

Cancellation Disputes

  • Customer service: First level of dispute resolution
  • Management escalation: Complex cases reviewed by senior team
  • Documentation: All communications recorded for reference
  • Fair resolution: Commitment to customer satisfaction

Legal Framework

This cancellation policy operates under:

  • Consumer Protection Act, 2019: Full compliance with consumer rights
  • E-commerce Rules: Adherence to online transaction regulations
  • Contract Law: Valid agreement terms and conditions
  • RBI Guidelines: Payment and refund compliance

Contact Information

For cancellation requests and queries:

Email: hello@tinch.co.in
WhatsApp: +91 7718829472
Business Hours: 10 AM - 8 PM (Monday to Saturday)
Emergency Line: Available for urgent cancellation needs

Policy Updates

  • Last Updated: August 30, 2025
  • Review Schedule: Quarterly policy review
  • Customer Notification: Changes communicated via email
  • Website Display: Current policy always available on tinch.co.in

This cancellation policy is part of our comprehensive terms and conditions and is legally binding for all orders placed through tinch.co.in