CUSTOM ORDER POLICY - TINCH JEWELS

At Tinch Jewels, we specialize in creating unique, personalized jewelry pieces that reflect your individual style and preferences. Our custom order policy ensures a seamless experience from design conception to final delivery.

Custom Order Categories

Bespoke Jewelry Design

• Completely original designs created from your vision
• One-of-a-kind pieces tailored to your specifications
• Collaborative design process with our expert craftsmen
• 3D rendering and design approval before production

Personalization Services

• Engraving services on existing designs
• Gemstone customization with preferred stones
• Metal selection (gold, silver, platinum options)
• Size modifications for perfect fit

Modification Services

• Design alterations to existing catalog pieces
• Stone replacement or upgrades
• Setting changes and style modifications
• Combination designs merging multiple pieces

Custom Order Process

Step 1: Initial Consultation

• Free consultation via email, WhatsApp, or phone
• Design discussion to understand your vision
• Budget estimation based on requirements
• Timeline confirmation for completion

Step 2: Design Development

• Concept sketches shared within 3-5 business days
• Material specifications and cost breakdown
• 3D rendering for complex designs (additional charges may apply)
• Revision rounds up to 3 modifications included

Step 3: Final Approval

• Design confirmation with detailed specifications
• Final quotation including all costs
• Advance payment of 50% required to begin production
• Production timeline confirmation

Step 4: Crafting Process

• Expert craftsmanship by skilled artisans
• Quality checkpoints throughout production
• Progress updates shared regularly
• Pre-delivery quality inspection

Step 5: Delivery

• Final payment before dispatch
• Secure packaging with insurance coverage
• Certificate of authenticity included
• Care instructions provided

Pricing Structure

Design Fees

• Simple modifications: ₹500-1000
• Complex custom designs: ₹1000 - ₹3000
• Multiple revisions: ₹500 per revision after 3 free changes

Material Costs

• Gold pricing: Current market rate + making charges
• Diamond/Gemstone costs: As per current market prices
• Certification charges: ₹500 - ₹3,000 per piece
• Special finishes: Variable based on technique

Additional Services

• Rush orders: 25% surcharge for expedited delivery
• Home consultation: ₹2,000 (adjustable against order value) 
• Design ownership: ₹10,000 for exclusive design rights
• Prototype creation: 30% of final product cost

Timeline and Delivery

Standard Timelines

• Simple customizations: 7-10 business days
• Moderate complexity: 15-21 business days
• Complex bespoke pieces: 25-35 business days
• Bridal sets: 30-45 business days

Factors Affecting Timeline

• Design complexity and intricacy level
• Material availability and sourcing requirements
• Gemstone procurement time
• Seasonal demand and workshop capacity

Rush Order Options

• Express service: Available for select designs
• Additional charges: 10% surcharge applies
• Minimum timeline: 5-7 business days (subject to feasibility)
• Advance booking: Required for festival seasons

Payment Terms

Payment Schedule

• Design fee: Payable upfront (non-refundable after approval)
• Advance payment: 50% of total cost to begin production
• Balance payment: Due before dispatch
• Material cost fluctuation: Customer bears price variation risk

Accepted Payment Methods

• Online payments: Credit/Debit cards, Net Banking, UPI
• Bank transfer: NEFT/RTGS for high-value orders
• Partial COD: Available for orders up to ₹49,000
• EMI options: Available through partner banks

Modification and Cancellation

During Design Phase

• Free modifications: Up to 3 design changes included
• Additional changes: ₹1,000 per modification
• Cancellation: Full refund minus design fees
• Timeline extension: May apply for major changes

During Production Phase

• Limited modifications: Only minor changes possible
• Material changes: Subject to availability and cost difference
• Cancellation charges: 10-70% based on production stage
• Timeline impact: Modifications may delay delivery

Post-Production

• No modifications: Once completed, changes not possible
• Quality issues: Free rectification if manufacturing defect
• Customer dissatisfaction: Return policy applies with conditions
• Resizing: Available within 30 days at additional cost

Quality Assurance

Craftsmanship Standards

• Skilled artisans: Minimum 10 years experience
• Quality checkpoints: Multiple inspections during production
• Precision tools: Latest technology for accuracy
• Finishing excellence: Hand-polished to perfection

Material Authentication

• Certified gold: BIS hallmarked precious metals
• Genuine gemstones: Certified by recognized laboratories
• Quality documentation: Certificates provided with each piece
• Authenticity guarantee: Lifetime authenticity assurance

Pre-Delivery Inspection

• Comprehensive check: Through quality assessment
• Photography: Detailed images shared before dispatch
• Customer approval: Final confirmation before shipping
• Packaging quality: Secure, elegant presentation

Warranty and After-Sales

Warranty Coverage

• Stone setting: 6-month guarantee against loosening
• Plating/Finish: 3-month warranty on surface treatments
• Craftsmanship: Lifetime guarantee on structural integrity

Maintenance Services

• Free cleaning: Within 6 months, Courier charges bared by customer
• Polishing service: Complimentary annual service
• Minor repairs: Free for first year
• Resizing: One free resize within 30 days

Exclusions

• Normal wear: Daily use wear and tear
• Accidental damage: Drops, impacts, or mishandling
• Chemical exposure: Damage from perfumes, chemicals
• Unauthorized repairs: Modifications by other jewelers

Special Considerations

Bridal and Wedding Jewelry

• Extended timeline: 45-60 days for complete sets
• Trial fittings: Available for bridal pieces
• Matching sets: Coordinated designs for bride and groom
• Rush service: Available with premium charges

Corporate and Bulk Orders

• Volume discounts: Available for 10+ pieces
• Dedicated support: Assigned relationship manager
• Flexible payment: Extended payment terms available
• Custom packaging: Branded boxes and certificates

International Customers

• Global shipping: Available to select countries
• Customs handling: Assistance with documentation
• Currency options: USD, EUR pricing available
• Extended timeline: Additional 7-10 days for international delivery

Terms and Conditions

Liability Limitations

• Material price fluctuation: Customer responsibility
• Delivery delays: Force majeure situations excluded
• Design feasibility: Technical limitations may apply
• Gemstone variations: Natural variations in stones accepted

Dispute Resolution

• Customer service: First point of contact for issues
• Management review: Escalation for complex matters
• Mediation: Amicable resolution preferred
• Legal compliance: Consumer Protection Act adherence

Contact Information

For custom order inquiries and consultations:

Email: hello@tinch.co.in
WhatsApp: +91 7718829472
Phone: +91 7718829472
Business Hours: 10 AM - 8 PM (Monday to Saturday)
Consultation: By appointment for detailed discussions

Policy Updates

• Effective Date: September 5, 2024
• Review Schedule: Annual policy review
• Customer Notification: Changes communicated 30 days in advance
• Website Updates: Current policy always available at tinch.co.in