RETURN & REFUND POLICY
RETURN & REFUND POLICY - TINCH JEWELS
At Tinch Jewels, customer satisfaction is our top priority. We offer a comprehensive return and refund policy to ensure complete satisfaction with your handcrafted jewelry purchase from tinch.co.in.
48-Hour Return Window
Return Eligibility: All return requests must be initiated within 48 hours of delivery. Contact us immediately at hello@tinch.co.in or WhatsApp +91 7718829472 to begin the return process.
Eligible Returns
Items are eligible for return only if they meet ALL of the following conditions:
Product Condition Requirements
• Original packaging with all tags, boxes, and certificates intact
• Unused and unaltered condition with no signs of wear
• Non-customized and non-engraved jewelry only
• Complete set including all free gifts or promotional items
• Proper documentation including original invoice and certificates
Quality Standards
• No scratches, dents, or damage to the jewelry
• Original shine and finish maintained
• All gemstones secure in their settings
• No exposure to chemicals, perfumes, or water
• Handcrafted variations within acceptable limits
Non-Returnable Items
The following items cannot be returned under any circumstances:
• Custom-designed or bespoke jewelry made to customer specifications
• Engraved or personalized items with custom text or designs
• Resized or altered jewelry modified after purchase
• Items showing signs of wear including scratches, dullness, or damage
• Products with tampered tags or removed security seals
• Jewelry without original certificates (additional charges apply)
• Items altered by third-party jewelers (benefits nullified)
Return Process
Step 1: Contact Us
• Timeline: Within 48 hours of delivery
• Contact: Email hello@tinch.co.in or WhatsApp +91 7718829472
• Information needed: Order number, product details, and reason for return
• Documentation: Clear photos of the item and original packaging
Step 2: Return Assessment
• Review time: 24-48 hours from contact
• Quality check: Photos reviewed by our expert team
• Approval: Return authorization provided if eligible
• Instructions: Detailed packaging and pickup instructions shared
Step 3: Secure Packaging
• Original packaging: Use original boxes, pouches, and protective materials
• Double boxing: Additional outer box required for security
• Documentation: Include invoice copy and certificates
• Photos: Share packaging photos before pickup
Step 4: Return Logistics
• Pickup arrangement: Customer responsibility for return shipping
• Shipping charges: 2% of product value or actual cost (whichever is lower)
• Insurance: Recommended for high-value items
• Tracking: Return shipment tracking required
Step 5: Quality Inspection
• Expert assessment: Professional quality control team inspection
• Condition verification: Authenticity and condition confirmed
• Processing time: 5-7 business days from receipt
• Valuation correction: Based on quality inspection findings
Refund Process
Refund Timeline
• Processing: 5-7 business days after approval
• Method: Refund to original payment method only
• Confirmation: Email and SMS notification sent
• Bank processing: Additional 5-10 days depending on bank
Refund Deductions
| Item | Deduction Amount |
|---|---|
| Processing fee | 3% of product value |
| Return shipping charges | 2% of product value or actual cost (whichever lower) |
| Missing certificates | Cost of recertification (if applicable) |
| COD processing fees | ₹200 (if applicable) |
| Damaged packaging | Variable based on assessment |
Additional Deductions:
• Any alteration by third parties results in complete benefit nullification
Manufacturing Defects
Full refunds with no deductions for:
• Damaged items received upon delivery
• Manufacturing defects identified by our quality team
• Products not matching website description or specifications
• Wrong items sent due to fulfillment errors
Special Handling:
• Priority processing for defective items
• Expedited refunds within 3-5 business days
• Replacement options available if preferred
• No return shipping charges for company errors
Important Terms & Conditions
Handcrafted Product Disclaimer
All Tinch Jewels jewelry is handcrafted by skilled artisans using various traditional and modern techniques. There might be slight differences in size, dimensions, and finish compared to website images due to the handcrafted nature and factors beyond our control.
Quality Assurance
• Inspection Standards: Microscopic examination for authenticity verification
• Condition Assessment: Review by certified gemologists
• Documentation Review: Completeness verification
• Final Approval: Senior team quality approval
Return Exceptions
• Sale Items: Clearly marked items may have modified return terms
• Promotional Offers: Subject to specific terms and conditions
• Limited Edition: Special return conditions may apply
• Festive Collections: May have different return windows
Customer Support & Communication
Return Tracking
• Pickup confirmation updates
• Receipt acknowledgment at facility
• Inspection progress notifications
• Refund processing confirmation
Contact Information
Email: hello@tinch.co.in
WhatsApp: +91 7718829472
Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST
Emergency Support: Available for urgent return issues
Dispute Resolution
• Customer communication throughout process
• Photographic evidence shared when applicable
• Senior team escalation for complex cases
• Fair resolution commitment for all customers
Legal Compliance
This return policy complies with:
• Consumer Protection Act, 2019
• E-commerce regulations of India
• RBI guidelines for online transactions
• Indian Contract Act provisions
Important Notes:
• All returns are subject to quality inspection and final approval
• Tinch Jewels reserves the right to correct product valuation based on inspection
• Mandatory certificate return - loss results in certification cost deduction
• Processing fees and shipping charges are non-refundable
• Handcrafted variations are not considered defects