SHIPPING & DELIVERY POLICY

Shipping & Delivery Policy

At Tinch Jewels, we are committed to delivering your exquisite jewelry safely and promptly across India. Our shipping policy is designed to provide you with a seamless and secure delivery experience.

Domestic Shipping (Within India)

Shipping Charges

Prepaid Orders: FREE shipping across India

Cash on Delivery (COD): ₹200–1500 as per selected pin code (shipping fee applies)

COD Limit: Available for orders up to ₹47,000 (as per RBI standards)

Partial COD:

  • You need to make a minimum of 60% advance for partial payment of the total amount online through any of the available online payment methods.
  • Opt for a partial Cash on Delivery (COD) option where you can pay up to ₹47,000 in cash upon delivery and rest amount through online payment options.

Delivery Timeline

Ready-to-ship items: 5–7 working days from dispatch

Made-to-order/Customized items: 7–15 working days

Express delivery: Available in select pin codes

  • Orders placed before 12 PM: Next-day delivery
  • Orders placed after 12 PM: Within 2 business days

Note: Express delivery not available on Sundays and public holidays

Order Processing & Tracking

  • Order confirmation: Immediate email with tentative delivery date
  • Dispatch notification: Exact delivery date shared upon dispatch
  • Real-time tracking: Use "Track Order" feature on our website
  • Single destination: Orders cannot be split across multiple addresses

Delivery Terms

  • Insurance coverage: All shipments are fully insured until delivery
  • Signature required: Confirmation needed upon delivery
  • Secure packaging: Tamper-evident seals for maximum protection
  • Original packaging: Must be retained for returns/exchanges
  • Delivery attempts: Up to 3 attempts before the package is returned to origin

International Shipping

We also ship outside India. For international orders, please contact our customer service team:

Email: hello@tinch.co.in
Phone/WhatsApp: +91 7718829472

Shipping Restrictions

We deliver to most locations within India, but delivery may not be available to:

  • Remote areas without courier service coverage
  • Military/restricted zones requiring special permissions
  • P.O. Box addresses (physical address required)

Delivery Guidelines

  • Photo ID required for high-value orders
  • Age verification required (18+ years)
  • Safe location: Delivery only to secure, accessible addresses
  • Recipient availability: Someone must be present to receive the package

Shipping Partner Network

We partner with trusted logistics providers including:

  • Blue Dart Express
  • Delhivery India
  • Professional Couriers
  • Registered India Post (for specific locations)

Order Modifications

  • Address changes: Possible only before dispatch
  • Delivery date changes: Subject to courier/logistics availability
  • Delivery instructions: Special instructions can be added during checkout

Need Assistance?

For shipping-related queries, you can reach us at:

Email: hello@tinch.co.in
Phone/WhatsApp: +91 7718829472
Business Hours: 10 AM – 8 PM (Monday to Saturday)